I received this check from a client last week and it totally made my day. After all, this is why I do what I do (in addition to providing for my family)—I want to use my God-given abilities to help people, make them happy, and get paid for it. And it would be great to get feedback like this from everyone I work with, but to be honest… sometimes I get the opposite.
One truth that has consistently revealed itself to me is that people generally have no idea what to expect when they seek out a website designer/developer. They don’t know how much a website will cost, how long it will take to complete, or even if they will technically “own” the site once it’s finished. So when someone hires Addison Hall Design, they look to us to clear up all of these unknowns, and normally I’m able to do that fairly well. However, there are times when I assume too much (I know, when you assume you make an… well, you know the rest) and my client still feels in the dark. Why? Most of the time I think it’s because we get in a rush—the client may have a really tight deadline that we’re trying to meet, or it may be that our plate is a little too full and we’re simply trying to juggle too many balls. Either way, it’s still my job to keep the client out of the dark and make them comfortable. If I don’t, things can get out of hand for both me and the client, and I hate to admit it, but it has happened before.
So, to everyone I’ve ever worked with, it’s not your fault if you felt confused or lost, or even a little taken advantage of. Nope, it’s not your fault—it’s mine. My job is not only to design and build you a fabulous website, it’s also my job to take the lead and guide the project. It’s my job to make sure you’re informed throughout the process and happy with the results. It’s my job to make sure you know what you’re spending your money on and you don’t regret spending it. Because when all is said and done, I want you to love your website and say, “Man, Addison rocks!”