User testing ain’t rocket surgery

I just finished listening to a great interview with usability expert Steve Krug over at Boagworld. Mr. Krug wrote one of my favorite books on website usability, Don’t Make Me Think, and is latest, Rocket Surgery Made Easy, appears to be a nice follow-up. His main point is that productive user-testing doesn’t have to be anything complicated—it can be a simple 15-minute observation with two or three people.